Client: Educational Charity

Need: Regional branches of the charity were about to be merged, creating an uncertain time for employees. Within the branch, different departments were in conflict over roles and procedures.

Solution: Two one-day sessions, a month apart, examining current strengths and weaknesses, providing group problem-solving techniques and promoting a positive, solution-focused approach to the future.

Outcomes:

• staff felt listened to and valued

• Action plan to improve procedures and communications within the branch

• greater trust in manager by staff

• reduced stress moving through the merger period