Client: Tertiary Coillege

Need: A new clerical support grade had been created in a management restructure, but there had been no clear definition of duties and the role was being implemented inconsistently across the college. We were asked to bring together the clerks and theri line managers to identify a detailed role description and prevent further discontent.

Solution: Three half-day facilitated meetings, bringing together the experience of the people actually doing the job and the needs their line manager had for support.

Outcomes:

• Quickly established the common ground and the areas of inconsistency
  

• Sub-groups worked on positive action plans to implement changes where necessary
  

• Increased commitment to the changes and their roles generally

• A detailed and useful report enabled HR to support the changes sucessfully